We're locally-owned, bilingual, and Brooklyn through and through.
We started Brooklyn Tech Support to make IT support actually work for Brooklyn small businesses — and homeowners with serious setups. A decade later we still answer our own phones, but we now monitor 2,000+ devices, 600+ cameras, and 100+ servers across the five boroughs.
Our mission.
Make small business IT in Brooklyn boring — in the best way. Computers should just work. Backups should just restore. Cyberattacks should be blocked before they start.
We do that by hiring real Brooklyn technicians, picking fewer/better tools, and treating cybersecurity as a default — not a premium upsell.
What makes us different.
- Physically in Brooklyn — not a remote MSP
- Bilingual support, in-house
- Transparent published pricing
- Month-to-month — no annual contract trap
- One named technician per account
- We secure our own systems first (see /security/)
Three ways to get a real Brooklyn technician.
Phone is fastest. WhatsApp is even faster for quick questions. Toll-free works from anywhere in the US.
Five rules we don't break.
When you call, you get a Brooklyn technician. Always. No "tier 1" handoff to Manila.
Our pricing page is public. No "schedule a discovery call to get a number." If you outgrow your plan, we pro-rate.
Our reports are 6 pages, not 60. Our quotes don't hide complexity in jargon. If you can't understand it, we explain it.
No support roulette. We assign one named technician to your account — they know your network, your team, your particularities.
If we can't defend our own MSP, we have no business defending yours. Our hardening practices are documented at /security/.
Phones, tickets, reports, contracts — all available in Spanish. We're Brooklyn — speaking only English would be silly.
Computer down today? We can be there.
Or schedule a free 30-minute cybersecurity walk-through — no pressure, no jargon, no offshore call center.
(718) 539-8858